Customer Interaction Executive [Vietnam]

 

Customer Interaction Executive

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YOUR TASKS AND RESPONSIBILITIES

• Customer Interaction (directly and via sales team members).
  • Check order pending with EDI block then release SO if no issue
  • Check and Monitor product allocation files daily
  • Communicate and re-arrange the allocation per region if any (11 Sales region)
  • Prepare information (Customer's status, CL, AR, number of pending SO…) and send to Business Unit Head for approval before process the order
  • Send request to CI if any revision or cancellation due to no allocation or no BUH's approval Inform Sales
  • Check with Sales team if customer would net off the rebate to SO (Receive customer rebate report daily from CM)
  • "Promotional order for non direct customer:
  • Check template that is filled by MKT or Channel or ComEx for each program then send to RPA team for Order creation
  • Receive confirmation email from RPA for Order creation
  • Confirm for next process: Delivery and Billing creation
  • Receive confirmation email from RPA for Delivery and Billing creation
  • Check if any missing"
  • E-Invoice for Promotional order
  • Manage CS hotline: receive queries, inform appropriate stakeholders, follow up case solution, record and report monthly
  • Receive the pending order report at month end and review/ confirm before officially cancelling in system by Customer Operation
  • Run pending sales order report and remark the reason daily
• Collaboration
  • Involve Customer Operations/ Interaction team and other functions for resolution of non-immediately resolvable requests
  • Support sales, supply chain and other functions with customer information such as invoice acknowledgement, missed orders and others
• Customer Experience
  • Ensure services based on customer prioritization with efficiency
  • Utilize customer interaction data to gain insights and identify the gaps and improvement areas to increase the operational efficiency and customer experience.
  • Drive satisfaction surveys at customer level related to order management
  
  

WHO YOU ARE

• University graduate major in Business Administration, Supply Chain, Logistics, Economics
• 5 years of experience in Customer Service, Supply Chain Management, or related fields
• Knowledge of SAP SD module and MS Office is must, very good Excel
• Key skills: customer focus and relationship management, results orientation, collaboration, learning agility, flexibility, integrity, business insight, good problem- solving & change management experience
• Good oral and written communication skills
• Fluent in English (and local language) is a must

Application Period:

06/23/2023 to 07/07/2023

Reference Code:

795562

Division:

Crop Science

Location:

Vietnam : Ho Chi Minh City : Ho Chi Minh City

Functional Area:

Supply Chain Management

Position Grade:

unknown

Employment Type:

Work Time:

40 hours

Contact Us

Address

Telephone

E-Mail

Bayer Vietnam Ltd.
Human Resources Vietnam
106 Nguyen Van Troi Street, Phu Nhuan District
70000 Ho Chi Minh City, Vietnam

+63 85485800

mark.lac.ext@bayer.com

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