Reservations Sales Consultant
Winter Seasonal Position
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POSITION DESCRIPTIONWorking within a multicultural company as part of the reservations team, to co-ordinate accommodation enquiries, processing of booking requests as well as processing other requirements such as transports, lift passes, ski rentals and lessons. Based in Grand Hirafu Resort of the picturesque Niseko region, this position offers a rewarding and active lifestyle. To be successful in this role you will need to be able to work in a team environment, have a can-do attitude, good communications skills and ability to balance a busy and diverse workload. 8 hours per day, 5 days a week Paid leave, Social insurance, unemployment insurance, Maternity leave, Child care leave, Raise review available. For more detail, please visit our website.
Based in Grand Hirafu Resort of the picturesque Niseko region, this position offers a rewarding and active lifestyle.
To be successful in this role you will need to be able to work in a team environment, have a can-do attitude, good communications skills and ability to balance a busy and diverse workload.
APPLICANTS EXPERIENCE IN TRAVEL AND TOURISM INDUSTRY – preferred
MAIN TASKS:
- Working within and supporting the reservations team
- Receiving and replying to direct guest enquiries with information and quotes
- Receiving and replying to online enquiries with information and quotes
- Receiving and replying to agent enquiries with information and quotes
- Following up guest enquiries to ensure maximum conversion of bookings
- Anticipating guests needs and recommending components to enhance their trip
- Sending of guest confirmations and following up guest details and payments
KEY DUTIES:
- Corresponding with international guests via email and phone creating a wonderful experience from start to finish
- Assistance with and anticipation of guests travel needs and requests
- Co-ordination of the various components of a guests holiday package
- Efficient and accurate recording of booking details
- Assistance with any number of questions providing knowledgeable information
- Efficient communication between the teams, guests and agents
- Understanding and following of procedures and specific conditions for the various accommodations and suppliers
- Follow up on booking information, travel details and payments
MINIMUM REQUIREMENTS:
- Higher School Certificate or equivalent
- Fluent English is required – spoken, written and reading
- Japanese and/or Chinese bilingual language skills is not required however beneficial
- Experience in travel / tourism industry preferred
- Previous experience in a Reservations or Sales Position preferred
- Advanced computer skills; particularly Microsoft office applications and reservations based systems
- Excellent written and verbal communication skills
- Understanding the concept of exceptional service skills
- Ability to prioritize, multi task and work under pressure and to deadlines
PERSONAL ATTRIBUTES:
- Energetic, confident with a positive ‘Can Do’ attitude
- High attention to detail, accuracy and organisation
- Team player who supports others
- Excellent guest service skills
- Flexible and adaptable approach with good initiative
- Punctual, reliable and well presented
- High stress tolerance to busy and peak periods
- Ability to display understanding and tolerance in difficult situations
- Problem solving capabilities and “outside of the box thinking” skills
BENEFITS:
- Working in a progressive and ‘Can Do’ culture with passionate and motivated team
- Vibrant forward thinking staff and management who encourage fun environment
- Remuneration package
- Company contribution to medical insurance scheme and social insurances
- Staff rewards and incentives
- Excellent training and induction program
- Working with a team of like-minded people from all over the world
- If based from Niseko – subsidised staff accommodation, assistance with visas and government paperwork, access to free ski lift pass, free ski/board lessons and rental gear, free or discounted tours and activities, plentiful social activity
REMUNERATION:
- 275,000JPY per month
EMPLOYMENT LOCATION:
- Niseko, Hokkaido on the north island of Japan and 90km’s from Sapporo city
EMPLOYMENT DATES:
Mid-Nov to Mid-Mar (Opportunity for early start or finish later, can be discussed at interview)
VISA REQUIREMENTS:
- To work from the Niseko office, you will need to meet visa requirements. SkiJapan will arrange the paper work for a sponsored visa
WORKING HOURS:
Standard working hours of 5 x days per week and average of 40 hours per week. Weekend work will be required during winter months. Hours will be flexible depending on operational needs however in general are from 8.30am to 5.30pm
