Company Description
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Ko wai hoki / About us
Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.
Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.
We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
Through our 30+ services we connected with over 2.7 million individual people last year (to 30 June 2022.)
We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
Job Description
Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Auckland or Wellington, It's a fresh, connected approach to health care!
Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.
Mō tēnei tūranga - About the role
As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.
- This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
- Provide secondary triage to patients who may not require an ambulance, however may need alternative care pathways or self care advice
- Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
- Give advice and support that respects backgrounds and cultures
- Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
- Record caller information in our database and following our clinical guidelines and using decision support software
Qualifications
Mōu ake - About you
- NZ Registered Nurse or Paramedic with a current practising certificate.
- Background in paramedicine or general nursing with 3 years' post-registration experience
- Ideally, two years' experience in acute care, primary care or Teletriage
- Excellent communication skills
- Stay calm under pressure
- Confidence to work with technology, tools, and resources
- Must be able to work on site in an Ambulance 111 Call Emergency Call Centre in Auckland or Wellington
Additional Information
Ō mātou uara - Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder
To tatou tikanga | Our culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
We are committed to ensuring our workforce reflects the community we support.
