Product Director (Growth) [Poland]

 

TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We're striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 320 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service.

We've come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they're better placed to make life easier for our customers around the world — 5 million of them, and counting.

The Product Director of the drives the coordination, management, and execution of TransferGo customer acquisition product part and takes care of best in class customer onboarding as well as brand marketing initiative support. You will work closely with cross-functional teams to drive product discovery and product execution to meet our customer's needs and business strategy. This is a true "linchpin" role which will require a hands-on approach to lead the entire company through the most important journey any product goes through - finding product/market fit. Additionally, we expect our new Director of the Product Growth to help us increase a product's value by identifying new ways to satisfy users and attract newcomers through finding new opportunities, and experimenting with new features or functions.

Mindset and Approach

Given that you will need to interact with a broad range of stakeholders and departments to ensure your product's success, and that you will need to translate the input and data you gather to build a case for the decisions you present in your roadmap, having the right mindset and approach is critical. The ideal candidate will thrive at:

• Being systematic about iteration and idea validation to drive efforts behind the product/market fit;
• Being fully transparent about your prioritisation and roadmap process and being able to say "no" as needed, but explaining why in terms that stakeholders understand;
• Being a ruthless prioritiser while balancing the needs of customers and stakeholders;
• Being able to lead mostly through influence and process;
• Bringing evidence-based decision-making to your communications;
• Building a culture of accountability by leadership and example;
• Being a true customer - lover with a possibility to challenge ideas, test, look into innovation from the users perspective.

Job Duties and Responsibilities

• Develop and execute our Remittance customer-centric product growth strategy including defining product features and positioning;
• Collaborate with cross-functional teams to ensure successful product discovery and product execution;
• Define and prioritise product features based on product discovery learnings, including customer needs, market trends, and competitive analysis;
• Identify new market opportunities and develop innovative solutions to meet customer needs;
• Lead the development of product roadmaps and timelines for our Product Growth;
• Drive product development through the entire product lifecycle, from ideation to launch;
• Define and monitor key performance indicators (KPIs) to measure product success;
• Support the broader leadership team, ensure smooth communication and project coordination and alignment with overall strategic priorities;
• Support market research and customer surveys to stay informed about customer needs and preferences;
• Develop and maintain relationships with key stakeholders, including internal teams, vendors, and partners;
• Manage a team of amazing product managers and help to develop their career paths.

Required Education, Skills and Experience

• 7+ years of experience in product management with a proven experience working in B2C consumer apps;
• Experience in Product Growth - ideally Referral programs, Affiliate marketing, SEO, CRM and Conversion Rate Optimisation as well as innovative customer onboarding experience;
• Strong understanding of the Remittance/ FinTech and new-banks industry, including market trends and competitive landscape, user preferences;
• Proven ability to influence cross-functional teams without formal authority with a can-do attitude;
• Proven track record of developing and launching successful products in fast-growth organisations (start-up/ scale-up work experience is a huge plus);
• Excellent leadership and management skills, with experience managing a team of product managers with a huge focus on mentorship, growing others and empowering teams mentality;
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Responsiveness towards the team and stakeholders and ability to react quickly to provide answers/support.

What we believe

At TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn't reserved just for customers – we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way. We take risks, learn from our mistakes and own what we do – and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration – and, of course, a hefty amount of fun!

Some of our best benefits*

• Being part of an exciting and growing fintech startup community;
• A competitive salary package;
• 25-33 working days of holiday based on tenure;
• Being eligible for company's stock options;
• Private health insurance for Lithuanian, UK and Poland employees, other employees get wellbeing packages;
• Flexible working hours, with the opportunity to work from home;
• The opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1,000;
• A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.

• Our benefits package is not applicable to people working on a Freelance contract.

As an equal opportunities employer, TransferGo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo.

 

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