Kendrick Recruitment are seeking an experienced and dedicated Assistant General Manager, for a luxury property in Hermanus, WC to join the team and support the General Manager in overseeing the day-to-day operations and ensuring exceptional guest satisfaction. This role plays a critical part in achieving the hotel's profitability goals and operational success.
Minimum Requirements:
- Post-matric hotel school qualification would be advantageous.
- Minimum of 5 years' experience in a five-star property.
- Proficiency in computer systems such as MICROS and Opera Cloud.
- Excellent communication skills, both verbal and written.
- Strong numeracy skills.
- High level of proficiency in English.
- Motivated, enthusiastic, and energetic individual.
- Ability to work as a team player with a positive attitude.
- Flexibility to work varying shifts.
- Own transport is preferable.
Key Performance Objectives:
- Assist the General Manager in day-to-day operations and decision-making processes.
- Monitor departmental performance, identify areas for improvement, and recommend strategies to enhance the hotel's profitability.
- Demonstrate proven leadership abilities and provide guidance, training, and mentorship to all staff and department heads.
- Address guest complaints and facilitate the service recovery process, ensuring a high level of guest satisfaction.
- Participate in the recruitment and selection of hotel staff.
- Conduct regular performance reviews and implement necessary personnel actions, including disciplinary measures and terminations.
- Adhere to company policies, regulations, and standard operating procedures.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Maintain effective and timely communication regarding hotel policies and procedures.
- Undertake any additional duties as assigned by the General Manager or the management team.
If you're ready to take on a challenging yet rewarding role in a vibrant and dynamic work environment, please submit your CV, your recent head and shoulders photo and references today!
While we appreciate all applications, should you not receive a response within 2 weeks, please consider your application unsuccessful on this occasion.
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